General Terms and Conditions

These General Terms and Conditions ("Terms") apply to all contracts concluded between [Clean Bubble GmbH] (the "Provider") and its customers via the website clean-bubble.de.

Deviating customer terms are not recognised unless the Provider expressly agrees to their validity in writing.

The Provider supplies services relating to the cleaning and care of textiles and footwear, including pickup, cleaning by certified partners, and delivery to the address specified by the customer.

The specific services are set out in the order and in the service description current at the time of order.

The presentation of services on the website does not constitute a legally binding offer, but an invitation to order.

By completing the order, the customer makes a binding offer to conclude a service contract. The contract is formed when the Provider sends the order confirmation email.

The prices indicated on the website at the time of the order apply. All prices are in Euro and include statutory VAT.

Payment is made via the payment methods offered during checkout. The Provider reserves the right to exclude individual payment methods.

Pickups and deliveries take place within the stated service area in the time window selected by the customer. The customer ensures that the items are ready for collection at the agreed time.

If pickup or delivery is delayed for reasons attributable to the customer, the Provider may charge a reasonable handling fee.

The customer agrees to provide all information relevant to the cleaning process, in particular regarding sensitive materials, prior treatments, or care instructions. Valuables must be removed from the items before pickup.

Statutory warranty rights apply. Visible defects must be reported in text form without undue delay, but no later than 7 days after delivery.

The Provider is liable without limitation for intent and gross negligence as well as under the Product Liability Act. For slight negligence, the Provider is only liable in the event of a breach of essential contractual obligations (cardinal obligations) and limited to typical, foreseeable damages.

Otherwise, the Provider's liability is excluded.

Consumers have a statutory right of withdrawal. Details are set out in our Cancellation policy.

Personal data are processed in accordance with our Privacy Policy.

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. As regards consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer is habitually resident.

Should any provision of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.